Thank you for visiting ReMind UK. Please read our privacy policy carefully before using our website.
Last updated: November 2025
Registered charity name: ReMind UK
Registered address: The ReMind UK Centre, Royal United Hospital, Combe Park, Bath, BA1 3NG
Email: info@reminduk.org
Phone: 01225 476 420
Website: www.reminduk.org
1. Introduction
We care about your privacy and want you to feel confident about how we handle your personal information.
This Privacy Policy explains what information we collect, how we use it, and your rights under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
By using our website or placing an order, you agree to this policy.
2. Who We Are
We are ReMind UK, a registered charity in England and Wales (1042559).
We run this online shop to raise funds for ReMind’s work supporting people living with dementia and their families.
We are the data controller, which means we decide how your personal data is used.
3. The Information We Collect
We collect information to process your orders, improve your experience, and keep in touch if you choose to hear from us.
We may collect:
Contact details – name, address, email, phone number
Payment details – processed securely by our payment providers (we never store full card details)
Order details – products you purchase, delivery address, order history
Account information – if you create an account or subscribe to updates
Communication preferences – if you sign up for newsletters or fundraising updates
Technical data – IP address, browser type, and website usage (via cookies and analytics tools)
4. How We Use Your Information
We only use your personal data when we have a lawful basis to do so. Typically, this means we use it to:
Process and deliver your orders
Communicate with you about your purchases
Handle returns, refunds, or customer service queries
Send marketing updates (only if you’ve opted in)
Improve our website and customer experience
Comply with our legal obligations
5. Lawful Bases for Processing
We process your data under one or more of the following lawful bases:
Contract: To fulfil your order or provide customer service
Consent: When you opt in to receive updates or marketing emails
Legal obligation: To comply with UK laws and charity regulations
Legitimate interest: To improve our services and understand our supporters
6. How We Store and Protect Your Data
Your personal information is stored securely using appropriate technical and organisational measures.
We use trusted third-party services for website hosting, payment processing, and email communication, all of which comply with UK GDPR standards.
We keep your data only for as long as necessary for the purposes set out in this policy or to meet legal obligations (for example, financial records must be kept for 6 years).
7. Sharing Your Information
We will never sell or trade your personal information.
We may share your data with trusted partners who help us run our shop, such as:
Payment processors (e.g. Stripe, PayPal)
Delivery services (e.g. Royal Mail, courier providers)
IT or website support providers
These partners only have access to the data needed to perform their services and are bound by strict confidentiality and data protection obligations.
8. Cookies
Our website uses cookies to make it work smoothly and to understand how visitors use it.
You can manage or disable cookies in your browser settings at any time.
For full details, see our Cookie Policy.
9. Your Rights
Under UK data protection law, you have the right to:
Access the personal data we hold about you
Request corrections to inaccurate information
Ask for your data to be deleted (“the right to be forgotten”)
Restrict or object to certain types of processing
Withdraw consent for marketing at any time
Request data portability (to move your data elsewhere)
If you wish to exercise any of these rights, please email us at fundraising@reminduk.org
We will respond within one month.
10. Marketing and Communications
We’ll only send you marketing emails or newsletters if you’ve chosen to receive them.
You can unsubscribe anytime by clicking the link in our emails or by contacting us directly.
11. Links to Other Websites
Our website may contain links to other sites.
We are not responsible for the privacy practices of other organisations, so please check their policies when you visit them.
12. Changes to This Policy
We may update this policy from time to time.
The latest version will always be available on our website, and significant changes will be clearly communicated.
13. Contact Us
If you have any questions or concerns about this policy or how we use your data, please contact:
Data Protection Lead
The ReMind UK Centre
Royal United Hospital, Combe Park, Bath, BA1 3NG
email: fundraising@reminduk.org
tel: 01225 476 420
If you’re not happy with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO):
www.ico.org.uk